{"id":7232,"date":"2026-02-05T15:00:00","date_gmt":"2026-02-05T15:00:00","guid":{"rendered":"https:\/\/itsveterans.com\/?p=7232"},"modified":"2026-02-05T15:00:00","modified_gmt":"2026-02-05T15:00:00","slug":"va-sets-new-record-for-customer-satisfaction-in-memorial-services","status":"publish","type":"post","link":"https:\/\/itsveterans.com\/?p=7232","title":{"rendered":"VA sets new record for customer satisfaction in memorial services"},"content":{"rendered":"

Originally published:<\/strong> 2026-02-05T15:00:00+00:00. Historical source article: benefits, rules, amounts and deadlines may have changed. Check the official source for current information.<\/p>\n

WASHINGTON <\/strong><\/a>\u2014 The Department of Veterans Affairs\u2019 National Cemetery Administration<\/a> earned the highest customer satisfaction score ever achieved by any public or private organization measured by the American Customer Satisfaction Index<\/a>, as part of the group\u2019s 2025 report.<\/p>\n

NCA\u2019s 2025 score of 98 out of 100 is based on feedback from Veterans and their families who have received NCA burial and memorialization services. This marks the eighth consecutive time NCA has ranked first nationwide in ACSI customer satisfaction. The average government score for 2025 is 70.4.<\/p>\n

As part of the 2025 index, families gave NCA near-perfect ratings in cemetery services and customer service, and consistently cited staff compassion, professionalism, and the honor shown to Veterans at national cemeteries.<\/p>\n

\u201cVA National Cemetery Administration employees keep the memories of America\u2019s heroes alive,\u201d said VA Secretary Doug Collins.<\/strong> \u201cThis achievement underscores their extraordinary dedication, commitment and professionalism.\u201d<\/p>\n

NCA has maintained consistently high customer satisfaction levels for more than 25 years. The 2025 score of 98 surpasses NCA\u2019s previous high score of 97, which it achieved in 2019 and 2022.<\/p>\n

ACSI is the nation\u2019s only uniform, cross-industry measure of customer satisfaction. Since 1994, ACSI has measured satisfaction across more than 400 private-sector companies and over 100 federal government programs, providing a benchmark for service quality and public trust.<\/p>\n

NCA provides burial and memorial benefits to eligible Veterans, their spouses, and their dependents \u2014 at no cost to the family. This includes a gravesite in any of\u00a0VA\u2019s national cemeteries<\/a>\u00a0with available space, opening and closing of the grave, perpetual care, a\u00a0government headstone, marker or medallion<\/a>, a\u00a0burial flag<\/a>\u00a0and a\u00a0Presidential Memorial Certificate<\/a>. Some Veterans may also be eligible for\u00a0burial allowances<\/a>.<\/p>\n

In fiscal year 2025, NCA interred 130,693 Veterans and family members within its 157 cemeteries nation-wide and opened two new National cemeteries: St. Albans, Queens, New York and Southern Utah National Cemetery in Cedar City, Utah. NCA national cemeteries and NCA grant-funded state, tribal and territorial cemeteries now provide more than 94% of Veterans with burial sites within 75 miles of their homes.<\/p>\n

Click here to learn more about VA\u2019s burial benefits and memorial services<\/a>.<\/p>\n<\/p>\n

\n

Source: U.S. Department of Veterans Affairs<\/a>. Its Veterans is an independent publication and is not affiliated with or endorsed by the U.S. government.<\/p>\n","protected":false},"excerpt":{"rendered":"

VA’s National Cemetery Administration earned the highest customer satisfaction score ever achieved by any public or private organization measured by the American Customer Satisfaction Index, as part of the group\u2019s 2025 report.<\/p>\n","protected":false},"author":1,"featured_media":103,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,35],"tags":[],"class_list":["post-7232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community-veteran-stories","category-history-remembrance"],"yoast_head":"\nVA sets new record for customer satisfaction in memorial services - Its Veterans<\/title>\n<meta name=\"description\" content=\"VA's National Cemetery Administration earned the highest customer satisfaction score ever achieved by any public or private organization measured by the American Customer Satisfaction Index, as part of the group\u2019s 2025 report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itsveterans.com\/?p=7232\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VA sets new record for customer satisfaction in memorial services - 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